The NPSCSATCESPMFeNPSCSAT platform that understands your customers
Collect feedback across every channel, manage campaigns and invitations, and turn responses into actions — with AI-powered sentiment analysis that surfaces insights your team can act on today.
How likely are you to recommend us?
Select a score from 0 to 10
Build surveys your way
19 question types, full design customization, conditional logic, and AI-powered smart follow-ups.
19 Question Types
From NPS and CSAT to matrix grids and file uploads -- every question type you need to capture meaningful feedback.
How likely are you to recommend us?
0 = Not at all likely, 10 = Extremely likely
Design It Your Way
Full control over colors, fonts, layouts, and button styles to match your brand perfectly.
How satisfied are you with our product?
Your feedback helps us improve.
Logic & Smart Follow-ups
Build dynamic surveys with conditional branching, skip logic, and AI-generated follow-up questions.
How likely are you to recommend us?
What can we improve?
Select areas to improve
Tell us about your pricing concerns
Skipped Q3 & Q4 via conditional logic
AI Smart Follow-ups
AI automatically generates contextual follow-up questions based on responses. Low NPS scores trigger empathy-driven probes, while positive feedback unlocks expansion questions.
Conditional branching
Show/hide based on answers
Skip logic
Jump to any question
Piping
Insert prior answers into text
Quotas
Close paths after N responses
Design survey logic with a drag-and-drop canvas
Build branching surveys, conditional paths, and automated actions by connecting nodes on a visual canvas — no code, no nested menus.
- 🎯Drag-and-drop nodes — Add Question, Condition, Action, or End nodes from the palette and connect them freely on the canvas.
- 🔀Condition branching — Route respondents based on their answers using operators like =, ≠, <, >, in, or not in.
- ⚡Action triggers — Fire a webhook, post to Slack, or create an actions queue entry when conditions are met.
- 🔧Auto-layout & validation — One click to tidy the graph; real-time error highlighting if any node is misconfigured.
Reach customers on every channel
Send surveys via email, campaigns, QR codes, embeds, or API triggers. Track every interaction from send to response.
Email Invitations
Send individual invitations with full lifecycle tracking.
One-Click Email Surveys
Embed score buttons directly in email. Answer in one click.
How would you rate us?
Campaigns
Group invitations, track per-campaign stats, multi-survey.
QR Codes
Generate per-survey QR codes for offline distribution.
Embed Anywhere
Popup, slider, or inline. Under 5KB gzipped.
API Trigger
Programmatic survey sends via REST API.
POST /api/v1/trigger
{ "email": "user@co.com",
"survey": "nps-q1" }Intelligence built into every survey
8 AI features that automatically analyze sentiment, generate follow-ups, score quality, and surface insights your team can act on.
Real-time analytics that tell the full story
Track NPS, CSAT, and CES trends. Analyze email delivery funnels, compare campaigns, and monitor response quality — all exportable to CSV or Excel.
Turn feedback into follow-up actions
Automatically create tasks when responses match rules. Assign owners, set priority, and track resolution — closing the loop on every piece of feedback.
Automated Rules
Define conditions like "NPS < 7" to auto-create tasks with priority and assignment.
Priority & Due Dates
High priority (24h), Normal (72h), Low (168h) — never miss a follow-up.
Ownership & Workflow
Assign to team members, track Open → In Progress → Done.
Actions Queue
NPS: 3 — The checkout was confusing and I couldn’t find...
CSAT: 2 — Support took too long to respond to my...
CES: 4 — The setup wizard could be more intuitive...
Click an action to cycle its status
survey = "Product NPS" AND score ≤ 6
Create action, priority = High, assign to = CX Team
Connects with your entire stack
Push survey data to 5,000+ apps via Zapier, or use our REST API and webhooks for custom integrations.
Webhooks
Real-time event notifications
{
"event": "survey.responded",
"data": {
"score": 9,
"label": "Promoter",
"email": "user@co.com"
},
"signature": "sha256=a1b2c3..."
}REST API
Full programmatic control
curl -X POST https://api.surveo.io/v1/trigger \
-H "x-api-key: sk_live_..." \
-H "Content-Type: application/json" \
-d '{
"survey_slug": "product-nps",
"email": "customer@example.com",
"metadata": { "ticket_id": "T-1234" }
}'In-App Survey SDK
< 5KBDrop our lightweight JavaScript SDK into your web app to trigger surveys based on user events, page views, or custom conditions.
<script src="https://cdn.surveo.io/sdk.js"></script>
<script>
Surveo.init('your-key')
</script>Enterprise-grade security by default
Your feedback data deserves the highest level of protection. Surveo is built with security, privacy, and compliance at its core.
SOC 2 Ready
Audit-ready infrastructure with comprehensive security controls, monitoring, and incident response procedures.
GDPR Compliant
Full GDPR compliance with data processing agreements, right to erasure, and EU data residency options.
99.9% Uptime SLA
Enterprise-grade reliability with redundant infrastructure, real-time monitoring, and public status page.
HMAC Webhook Signatures
Every webhook delivery is cryptographically signed with HMAC-SHA256 for tamper-proof verification.
Role-Based Access
Owner, Admin, and Member roles with granular permissions. Control who can view, edit, and manage resources.
Multi-Workspace Isolation
Complete data isolation between workspaces. Each organization operates independently with its own data boundary.
Simple, transparent pricing
Start free. Scale as you grow. No hidden fees.
Free
Perfect for trying out Surveo
- 1 workspace
- 1 survey
- 30 responses/mo
- Basic support
Start-up
Great for small teams getting started
- 2 workspaces
- 5 surveys
- 300 responses/mo
- Campaigns
- Email sends (100/mo)
- 10 AI credits/mo
- AI insights & summaries
- Custom branding
Growth
For growing businesses with advanced needs
- 5 workspaces
- Unlimited surveys
- Unlimited responses
- Campaigns
- Email sends (2,000/mo)
- 200 AI credits/mo
- API & webhooks
- AI Ask
- Actions queue
Business
Unlimited everything for large organizations
- Unlimited workspaces
- Unlimited surveys
- Unlimited responses
- Email sends (10,000/mo)
- 2,000 AI credits/mo
- API & webhooks
- AI Ask
- Actions queue
- Priority support
14-day free trial on all paid plans. No credit card required.
Compare all features
| Feature | Free | Start-up | Growth | Business |
|---|---|---|---|---|
| Workspaces | 1 | 2 | 5 | Unlimited |
| Surveys | 1 | 5 | Unlimited | Unlimited |
| Responses / mo | 30 | 300 | Unlimited | Unlimited |
| Email sends / mo | 0 | 100 | 2,000 | 10,000 |
| AI credits / mo | 0 | 10 | 200 | 2,000 |
| Email invitations | ||||
| Campaigns | ||||
| AI insights | ||||
| AI summaries | ||||
| AI Ask | ||||
| Actions queue | ||||
| REST API | ||||
| Webhooks | ||||
| CSV / Excel export | ||||
| Custom branding | ||||
| Support | Basic | Standard | Standard | Priority |
Need a custom plan?
For organizations with specific requirements — custom volume, SLA, SSO, or dedicated support — contact us for a tailored plan.
Contact salesFrequently asked questions
Everything you need to know about Surveo.
Surveo supports 18 question types: NPS, CSAT, CES, PMF, star rating, emoji rating, short text, long text, single select, multi-select, dropdown, ranking, matrix, image choice, date picker, file upload, yes/no, and swipe binary. Every type renders a live preview in the builder so you see exactly what respondents will experience.
Still have questions? Email us and we'll get back to you within one business day.
Start understanding your customers today
18 question types · 8 AI features · Unlimited integrations
Join others collecting, analyzing, and acting on customer feedback. Get started in minutes with our free plan.